Software Helpdesk / Application Support

We are looking for an experienced Application Support person to become the 'Go-To' person for our software platform called Engage. Working within the Development Team supporting internal and external queries, you'll help resolve any issue a client or Ubiquity employee may be having. When staff have questions about using Engage or find bugs within the product you'll be right there to help them out. When clients ask about their database, you'll look to resolve their query or go to the relevant PM and discuss the issue with them.

You'll need the have the highest attention to detail, patience and a very logical mind in order to clarify what the issue is and solve it. You'll also need to be able to learn and understand the technologies that are 'under the hood', and will therefore have experience in using complex software. It is important you quickly pick up on the ins and outs of this software, so that when someone says "I wonder how we might be able to…" you'll be able to say "You know, I think it could be done like this…"

Of course this is a quality product, and therefore you won't be on support queries all the time. Some of your time will be spent outlining release notes to our Project Managers and Account Managers, updating our help site, as well as documenting new processes. In between you'll help the Testing Team test new product features or enhancements in order to help keep Engage on the leading edge!

To be right for this position, you will:

  • Have 2 years experience working in a similar support role with complex software, with a strong focus on IT support
  • Have good documentation experience with strong writing skills, producing clear and concise information
  • Have good experience with software releases and the sharing of release information
  • Be able to prioritise support queries, working on the most urgent ones first
  • Be highly organised and efficient, ensuring all queries are resolved quickly and that no query slips through the cracks
  • Have strong verbal communication skills, and a polite and helpful mind-set
  • Be proactive in looking to improve current processes in order to increase efficiency and improve the support process for our clients

You must be in Auckland to apply and have PR or citizenship.

Where’s Your Data-Driven Maturity At? 3 Pointers for Driving Customer Engagement.

Digital marketers who harness the expanding universe of data will succeed. Yet it’s an ongoing challenge to drive customer engagement in a way that is meaningful for both the customer and the brand being marketed. So how can you reach that marketing nirvana?

The challenge is reaching that space. And using data to get closer to your target audience.

At the recent Brainy Breakfast Gill Whitehead, Director of Audience Technologies and Insight at Channel 4 UK shared her experience on driving customer engagement. She provides three key pointers for going about data-driven marketing in the right way.

  1. The value exchange must stack up.
    The key to a good relationship is feeling valued by the other person. That works for brands too: show your audience the value you’re offering so that they will voluntarily opt in to your marketing programmes. 80% of Channel 4 viewers voluntarily provide more data – they see the value in receiving content that is better suited to their interests.

    Takeout for NZ marketers: Consider each individual’s experience. Segment to reach people with content that resonates with them, and that they want to engage with.

  2. Maintain trust and transparency.
    If you can’t explain something to your audience, don’t do it. Your customers should be aware of what you’re doing with their data, and be giving their consent before it happens. Explain what you’re doing with their data in a way they can understand and act upon. Channel 4 has been transparent about its targeted advertising, and has had less than 0.01% opt out.

    Takeout for NZ marketers: Be authentic. Ask your audience to voluntarily add data and be very transparent about how you intend to use it.

  3. Trial and iterate.
    There’s no golden egg for data-driven marketing. Experiment and get feedback as you go along from the people you’re trying to reach.

    While good content and well thought through timing are the foundation for your marketing programmes, the key to building customer engagement is accurate targeting. Personalisation can be used to move the audience, to create something fresh and energetic. With so much disruption in the digital environment there are multiple factors to manipulate. Be agile and embrace the change, and continuously listen and talk to your audience to understand how they want to interact with your brand.

    Takeout for NZ marketers: Speak with your customers. It’s an on-going test and learn process and risk-taking is part of the digital marketing experience.

Customer engagement allows you to create a richly textured audience portrait and better satisfy customer needs. Send targeted communications – with targeted content in the communication – and you’ll be rewarded with the greatest results for your marketing efforts.

The data-driven marketing challenge is in improving relevancy to drive customer engagement.

During Gill’s talk the audience was polled on their organisation’s position on the data-driven marketing maturity curve. Over half of respondents placed themselves as basic or tactical, sending campaigns with some targeting and personalisation.

Many NZ marketers consider that their organisations are still at the earlier stages in the maturity model. (N = Not applicable)

EcoFest Tickets Up for Grabs

Coming up over the next month is EcoFest – a series of activities to inspire Aucklanders on their journey to living more sustainably.

Ecofest kicks off with a Family Fun Day on Saturday 14 March and runs until 12 April. There are plenty of fun and practical events on the calendar, as well as the Sustainable Whanau Challenge with plenty of prizes to win.

Ubiquity is Ecofesthelps deliver the event evaluation surveys. As a thank you for helping out, we’ve got five free tickets for Totally Sustainable Talk: Kai in the Community to give away.

  • What Totally Sustainable Talk: Kai in the Community (more info here)
  • When Sun, 22 March from 6.30pm
  • Where Pumphouse Theatre, Takapuna
  • Tickets Value $30. Wine and nibbles included.

Would you like a ticket? Email your request to marketing@ubiquity.co.nz before wed 18 march to be in the draw.

.Net Software Developers

Our business is rapidly growing and we are looking for keen and intelligent Developers to create forward thinking software.

We can offer you:

  • Opportunities to work on world leading interactive digital projects.
  • Exposure to the latest in online marketing technologies.
  • Great opportunity to get involved in a rapidly growing and interesting industry.
  • An environment where your contribution is sought and valued.
  • A fantastic team, a great place to work and unique benefits.

We develop custom elegant solutions that interact with our industry leading online platform that is currently being used by the largest corporates and most exciting companies in New Zealand (check out our client list).

This is a fantastic opportunity for an experienced C# .NET developer to join the Ubiquity team. We pride ourselves on developing well-built and well-polished software, so we are looking for someone with a high standard of excellence.

You'll work with a fabulously supportive team, on some meaty projects, where your creative genius will be exercised.

As a member of our Development team you will:

  • Create inventive solutions for an array of challenging problems
  • Implement and improve exciting new features for our online platform
  • Work with the team to continually enhance our products and development process

Ideal candidates will:

  • have at least 4+years commercial experience with C# or a similar language
  • be adept with the .NET Framework
  • be familiar with SQL, HTML/JavaScript/CSS, T4 style scripting languages
  • MVC Frameworks would be a plus
  • have English communication skills of a very high standard.

Ideally you will have a Comp-Sci degree, strong problem-solving/analytical abilities and be able to "think in code". And you'll absolutely need to be bright and motivated with an eye for detail and plenty of initiative.

You must be in NZ to apply.